The Seasonal Collection T&Cs

These Seasonal Collection Terms & Conditions apply in addition to the Terms & Conditions and Privacy Policy available on the Farmers Friends website.

By subscribing to the Seasonal Collection, you agree to receive a collection every three months and to pay the applicable recurring subscription fee until the subscription is cancelled by you or Farmers Friends.

MEMBERSHIP

• The Seasonal Collection is available to customers in South Africa.
• The Seasonal Collection is a recurring quarterly subscription and will continue until cancelled by you or Farmers Friends.
• Each collection will feature a rotating selection of Farmers Friends products across farmhouse meals, countryside baking, dairy and pantry.
• The contents of each selection may vary from season to season, depending on product availability.

PRICE & PAYMENT

• All prices include Value Added Tax (VAT), where applicable.
• The subscription fee will be the price displayed on the Seasonal Collection subscription page at the time of sign-up.
• Farmers Friends reserves the right to adjust the subscription price from time to time. Where applicable, reasonable notice will be provided before a price change takes effect.
• Your subscription payment will be processed at the beginning of each delivery month.
• Your collection will only be prepared and dispatched once payment has been successfully processed.

RETURNS & REFUNDS

• As some products included in the Seasonal Collection are perishable, perishable products cannot be returned or exchanged.
• If your collection arrives damaged, contains an incorrect item, or you have another concern with your order, please contact us at orders@farmersfriends.co.za or 081 345 3422 as soon as possible so that we can assist.
• Where a refund is approved, it will be processed using the original payment method.

DELIVERY

• Seasonal Collection deliveries take place every three months, during the applicable delivery month.
• Delivery will be made to the address provided when you subscribe.
• Any changes to your delivery address must be communicated to Farmers Friends at least 24 hours before your scheduled delivery.
• Any applicable delivery fees will be communicated at the time of subscription.
• Farmers Friends cannot be held responsible for delivery delays caused by circumstances beyond our reasonable control.
• Customers are responsible for reporting any lost or undelivered orders to Farmers Friends within 24 hours of the expected delivery. Failure to report a lost delivery within this timeframe may result in the order not being eligible for replacement.

CANCELLATION

• You may cancel your Seasonal Collection subscription at any time.
• Cancellation requests should be submitted in writing to orders@farmersfriends.co.za.
• Cancellation will apply to future subscription payments and collections.
• Any collection that has already been paid for or dispatched will not be cancelled or refunded unless otherwise agreed by Farmers Friends.

CONTACT

For questions or assistance relating to your Seasonal Collection subscription, please contact us at orders@farmersfriends.co.za or 081 345 3422.

OUR RIGHT TO UPDATE THESE TERMS

Farmers Friends may update these Terms & Conditions from time to time to reflect changes to our products, services, delivery arrangements, payment processes, legal requirements or other aspects of our business. Where appropriate, reasonable notice will be provided of significant changes.