Exchanges & Returns

Non-Perishable Items

If you’re not completely satisfied with an unused, non-perishable product, you may return it within 14 days of receipt for a refund or exchange. Items must be in their original packaging, and return shipping costs are your responsibility. Once we receive and inspect the item, we’ll process your refund or exchange based on your preference.

Perishable Items

Due to their nature, fresh or perishable items cannot be returned. If there’s an issue with a perishable product, please take a photo of the packaging and contact us via WhatsApp at +27 (0)81 345 4522. Our team will assist you promptly.

Damaged or Defective Products

We take every precaution to ensure your order arrives in perfect condition. If any item is damaged or defective, notify us within 14 days of delivery. We will arrange collection and provide a replacement at no additional cost.

Incorrect Items

If you receive the wrong item, contact us as soon as possible and within 14 days of delivery. We will collect the incorrect item and either replace it with the correct product or issue a refund.

Order Changes or Cancellations (Non-Perishable)

Any changes or cancellations to non-perishable orders must be submitted before the order ships via email or by calling +27 (0)81 345 4522. Changes or cancellations after shipping may incur a penalty.