Terms of service

Farmers Friends – Terms and Conditions (South Africa)

By accessing or using our website, platforms, or services, you agree to be bound by these Terms and Conditions (“Terms”).

1. About Our Terms

These Terms, together with our Privacy Policy, form a binding agreement between you and Farmers Friends (“we”, “us”, or “our”). They govern your use of all Farmers Friends platforms, including our website, mobile app, social media channels, emails, or any other technology we provide (“Platforms”), as well as any products, goods, or services we offer (“Services”).

We may update these Terms from time to time. Any updates will be published on our Platforms and become effective immediately upon posting. It is your responsibility to review the Terms regularly. Continued use of our Platforms or Services constitutes acceptance of the updated Terms.

Certain Services may have additional rules or terms, which will apply when using those Services.

2. Content and Intellectual Property

Our Content
All content on our Platforms, including text, images, videos, graphics, logos, and software (“Content”), is owned by Farmers Friends or we have permission to use it.

You may not, without our written consent:

  • Reproduce, distribute, sell, or otherwise use our Content for commercial purposes.
  • Decompile, reverse engineer, or alter any Content.
  • Remove copyright, trademark, or other proprietary notices.

Your Content
You retain ownership of any content you upload to our Platforms. By sharing content with us, you grant Farmers Friends a worldwide, royalty-free license to use, display, reproduce, adapt, or promote your content as needed for our Services.

Content shared publicly on our Platforms is considered non-confidential.

Third-Party Content
We may provide links or advertisements from third parties. These are not controlled by Farmers Friends. Any reliance on such content is at your own risk. Third-party views do not reflect the views of Farmers Friends.

3. Returns and Exchanges

Our returns and exchange policies depend on the type of product purchased and the supplier’s policy.

Where the Consumer Protection Act 68 of 2008 (“CPA”) applies, Farmers Friends complies with its requirements regarding returns, exchanges, and refunds.

Cooling-off Rights: Some products may be returned within 14 days for a full refund. Exceptions include:

  • Food and beverage items that are perishable or for everyday consumption
  • Personalized or custom items
  • Books, magazines, or newspapers
  • Vouchers or discount coupons

4. Payment

We accept the following payment methods:

  • Credit Card: Charged upon purchase.
  • EFT (Electronic Funds Transfer): Payment must be made within 8 days. Orders will only be processed once payment is confirmed.

5. Vouchers

  • Vouchers are governed by these Terms.
  • No exchange, refund, or replacement for lost or damaged vouchers.
  • Valid only for the products or services stated on the voucher.
  • Validity period is as stated, typically no less than 3 years; price increases may apply.

6. Discount Codes

  • Discount codes are subject to these Terms.
  • Each code is valid for one use per person and cannot be combined with other offers unless stated.
  • Discount codes cannot be exchanged for cash.
  • Farmers Friends may change or discontinue discount codes at any time without notice.

7. Communications

By using our Services, you agree to receive communications about offers, new products, or services. You can unsubscribe at any time.

8. Dispute Resolution

  1. Contact Support: Direct complaints or queries to hello@farmersfriends.co.za
  2. Legal Notices: Any legal notices should be sent to Farmers Friends, The Junction, Garlington Estate, Hilton, South Africa.
  3. Arbitration: Unresolved disputes may be referred to the Arbitration Foundation of Southern Africa. Arbitration will be held in English, in Cape Town or Johannesburg. Awards are final and binding.

9. Third-Party Products or Services

Some services or products may be offered in partnership with third parties. Farmers Friends is not responsible for third-party obligations, warranties, or guarantees. Evaluate third-party products before purchase.

10. Availability

We strive to make Platforms and Services available 24/7, but may be unavailable due to maintenance, system failure, or circumstances beyond our control.

11. Security and Privacy

We implement reasonable measures to protect your personal and payment information. Personal data is handled according to our Privacy Policy.

12. Disclaimer and Limitation of Liability

Use of our Platforms and Services is at your own risk. Farmers Friends is not liable for any loss, damage, or errors arising from use of our Platforms or Services. Products and Services are provided “as is.”

13. General Terms

  • These Terms represent the full agreement between you and Farmers Friends.
  • We may transfer our rights and obligations without your consent; you may not transfer yours without ours.
  • If any provision is unenforceable, the remainder of the Terms remains valid.
  • Terms are governed by South African law; disputes fall under the jurisdiction of South African courts.

14. About Farmers Friends

A&M Agri Partners (PTY) Ltd.
Registration number: 2025/752512/07
Address: The Junction, Garlington Estate, Hilton, 3245.
Email: hello@farmersfriends.co.za
Website: www.farmersfriends.co.za