Support Hub

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Delivery

When will my order be delivered?

Orders are delivered on our scheduled delivery days for your area. You’ll receive updates once your order is on its way.

How much does delivery cost?

Delivery fees vary depending on your location. The cost will be shown at checkout before you confirm your order.

What if I’m not home when my order arrives?

If you won’t be home, just let us know. We can arrange a new delivery time or leave instructions for safe drop-off.

Where do you deliver your products?

We currently deliver to selected areas. Check at checkout to see if your address is within our delivery zone.

General

Are my products prepared on order?

Absolutely. Each order is freshly prepared once it’s placed, so you always receive products that are handled with care and delivered at their best.

Do you deliver everywhere?

Not just yet – for now, we deliver only within selected areas of KwaZulu-Natal. We’re working on expanding our reach and will share updates as soon as new areas are added.

Are your products halal?

Yes, all our products are fully halal. We take great care to ensure that everything we prepare and pack meets halal standards, so you can shop with peace of mind.

How do I get in touch if I need help?

You can reach us easily by phone, email, or WhatsApp during business hours. We’re always happy to assist with any questions about your order.

Orders

How do I place an order?

Orders can be placed directly through our online store – simply add your items to the cart and follow the checkout steps.

Why can’t I order certain products?

Some products may not be available due to limited stock or delivery restrictions in your area.

Can I send my order as a gift?

Yes, you can make your order a gift. Just add a note during checkout for special packing or delivery instructions.

Can I change or cancel my order?

If you’d like to update or cancel an order, or even place a larger corporate order, please contact us and we’ll assist.

Payments

How can I pay for my order?

You can pay using all available online payment options at checkout, including card payments and digital wallets.

Can I save my payment details?

Yes, you can securely save your payment information for faster checkout on future orders.

How do I use a voucher or promo code?

Enter your voucher or promo code at checkout to apply discounts to your order.

What if my payment fails or I need a refund?

If your payment is cancelled or deducted incorrectly, contact us and we’ll help resolve it or process a refund.

Returns

Can I return or exchange my purchase?

Perishable products cannot be returned or exchanged. For other items, please contact us to discuss your options.

What if my item is damaged or defective?

If you receive a damaged or defective item, reach out to us and we’ll arrange a replacement or refund.

I received the wrong item. What should I do?

Contact us as soon as possible, and we’ll correct your order promptly.

Are all items eligible for return?

No – perishable items cannot be returned due to their nature. Non-perishable items can be returned according to our returns policy.

Subscriptions

What subscriptions do you offer?

We offer a range of subscriptions, each with curated products delivered regularly to your door.

When will I be charged for my subscription?

You’ll be charged on the schedule associated with your subscription, which will be confirmed when you sign up.

Can I cancel or change my subscription?

Yes, you can cancel or update your subscription at any time by contacting us or managing it through your account.

Can I give a subscription as a gift?

Absolutely! You can purchase a subscription for someone else and include special delivery instructions if needed.

  • DELIVERY

    Fresh to Your Door

    We deliver weekly to selected areas in KwaZulu-Natal, bringing fresh, thoughtfully sourced goods straight to your home.

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  • SUBSCRIPTIONS

    Set & Forget

    Enjoy a little of the countryside year-round. Seasonal favourites and pantry staples, delivered to your door, hassle-free.

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  • HARVEST CLUB

    Join the Friends

    Be part of our growing community. Get early access to specials, seasonal picks, and members-only perks.

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