Our Subscription FAQs

Subscriptions - FAQ

How does payment work?

Your first payment is taken when you start your subscription. After that, payments are automatically processed at the beginning of each delivery period.

Are there any extra charges?

Your subscription fee covers the collection itself. Any applicable delivery fees will be shown when you subscribe.

When will my first collection arrive?

Your first collection will be sent during the next available delivery period. From there, your collections will arrive according to the schedule of your chosen subscription.

Can I cancel my subscription?

Yes. You can cancel at any time by emailing orders@farmersfriends.co.za. Cancellation will apply to future payments and collections.

Can I pause my subscription?

If you need to take a little break, simply email orders@farmersfriends.co.za and let us know when you would like your deliveries to start again.

What if my delivery details change?

If you need to update your delivery address or contact details, please email orders@farmersfriends.co.za at least 24 hours before your scheduled delivery.

Need a hand?

For any other subscription questions, get in touch with us at orders@farmersfriends.co.za or 081 345 3422. We’re always happy to help.

  • DELIVERY

    Fresh to Your Door

    We deliver weekly to selected areas in KwaZulu-Natal, bringing fresh, thoughtfully sourced goods straight to your home.

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  • SUBSCRIPTIONS

    Set & Forget

    Enjoy a little of the countryside year-round. Seasonal favourites and pantry staples, delivered to your door, hassle-free.

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  • HARVEST CLUB

    Join the Friends

    Be part of our growing community. Get early access to specials, seasonal picks, and members-only perks.

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